Terms of service

These terms apply to all orders placed on this website. The website is run by Levara Trading Ltd, trading as Levara Foods, a company registered in England and Wales (company number 16817424), whose registered address is 86-90 Paul Street, London EC2A 4NE. You can contact us at info@levarafoods.com.

1. Using our website

By using this website or placing an order, you agree to these terms. Please read them before you order. We may update these terms from time to time; the version in force when you place your order applies to that order.

2. Products and descriptions

We take care to describe and photograph our products accurately. Packaging, labels and product images may change from time to time, and colours can look different on different screens. Always read the label on the product before use, especially for allergen information, as recipes and packaging can change.

3. Prices and payment

All prices are shown in pounds sterling (GBP). Delivery charges are shown in your basket and at checkout before you pay. Payment is taken when you place your order. If a product is listed at an obviously incorrect price because of an error, we will contact you before dispatch and you may choose to continue at the correct price or cancel for a full refund.

4. Your order

After you place an order you will receive an email confirming that we have received it. The contract between us is formed when we dispatch your order. We may decline or cancel an order, for example if an item is out of stock or we cannot deliver to your address; if we do, we will tell you and refund any payment in full.

5. Delivery

We deliver within the United Kingdom. Delivery options, charges and timescales are set out in our Shipping policy. Risk in the products passes to you when they are delivered to the address you gave us.

6. Returns and refunds

You may return unopened, undamaged items within 30 days of delivery. Because our products are food, we cannot accept returns of items that have been opened, or that have been damaged after delivery, unless they were faulty. Full details are in our Refund policy. This does not affect your legal rights.

7. Faulty or incorrect items

If an item arrives damaged, faulty, past its best-before date or is not what you ordered, please email us at info@levarafoods.com as soon as possible, with your order number and a photo where you can. We will replace the item or refund you.

8. Your legal rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

10. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event affects your order, we will let you know and you may cancel for a full refund of anything not yet delivered.

11. Discount codes

Discount codes can be used once per order unless stated otherwise, cannot be exchanged for cash and may be withdrawn at any time.

12. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

13. Contact us

Questions about these terms? Email info@levarafoods.com or write to Levara Trading Ltd, 86-90 Paul Street, London EC2A 4NE.